Aidly - AI-Powered Customer Support Software for Email Ticketing and Helpdesk
Aidly transforms customer support with intelligent AI that drafts perfect responses instantly. Reduce costs by 90% while delivering faster, more consistent service.
Everything you need totransform support
A complete platform designed to make your support team unstoppable.
Lightning-Fast AI Responses
Get intelligent draft replies in seconds, not hours. Respond to customers while they're still engaged.
Gets Smarter Over Time
Save your best replies and teach Aidly what works. The more you train it, the less you have to review.
Complete Visibility
Nothing sends without your approval. Full control with the efficiency of automation.
2-Minute Setup
No complex integrations. Set up email routing from your support address, add your AI API key, start responding beautifully.
Real-Time Analytics
Track response times, satisfaction scores, and cost savings with beautiful dashboards.
Enterprise Security
End-to-end encryption with EU-based infrastructure. Your data stays yours.
See it in action
Our thoughtfully crafted interface puts everything you need at your fingertips. Review AI drafts, approve with confidence, and watch your queue shrink in real-time.
- Swipe-based review for rapid processing
- Inline editing with AI regeneration
- Smart categorization and priority scoring
- One-click approval and sending
Results from companieslike yours
See how teams are transforming their customer support with Aidly.
“What used to take hours every day takes a quick check in now. The quality stayed high, but the workload disappeared. Support takes 10% of the time it used to.”
Start free, upgradewhen you're ready
Try Aidly with 5 free emails. No credit card required. Bring your own AI API key — you only pay for what you use.
Free
Try it out
5 emails • No credit card
Pro
Bring your own key
Billed annually ($1,999/yr)
Plus
All-inclusive AI
Billed annually ($2,499/yr)
Enterprise
For teams at scale
Tailored to your needs
Plus includes AI — no API key needed. Pro lets you bring your own key for full control over AI costs and models.
Ready to transform yourcustomer support?
Start with 5 free emails. No credit card required.
Frequently AskedQuestions
Everything you need to know to move forward with confidence.
What if it doesn't work for our specific industry/use case?
Aidly works across all industries - SaaS, e-commerce, healthcare, finance, and more. You provide industry-specific instructions and examples during setup. If you're not seeing results within 14 days, we'll refund your money. Zero risk, massive upside.
What does AI usage cost?
Plus plan: AI is included — no API key needed, no extra costs. We handle everything. Pro plan: Bring your own API key (OpenAI, Anthropic, etc.) and pay your provider directly for token usage. This gives you full control over costs and provider choice. Either way, it's a fraction of the cost of a support agent.
What if the AI gives wrong answers?
You stay in complete control. AI drafts responses, but nothing sends without your approval. Think of it as the world's smartest assistant - it does the heavy lifting, you do the quality control. Plus, Aidly learns from your feedback over time. If a draft misses the mark, tweak it or write your own reply, Aidly will learn from what you chose.
How does this compare to hiring more support staff?
A new support agent costs $36,000+ annually plus benefits, training, and management overhead. Aidly costs $1,999/year and works 24/7 without sick days. One Aidly subscription replaces the workload of 2-3 additional hires while providing better consistency and faster responses.
Is our data secure?
Absolutely. Your data is encrypted at rest with per-organization keys, protected by TLS in transit, and customer PII is anonymized before being sent to AI providers. We're fully GDPR compliant: you can export all your data or permanently delete your account anytime from Settings. EU-based infrastructure, your data stays yours.