Terms of Service

1. Acceptance

By accessing or using Aidly (the "Service"), you agree to these Terms. If you do not agree, do not use the Service. We may update these Terms from time to time; material changes are effective upon posting. Continued use constitutes acceptance.

2. The Service

• Aidly helps teams triage inbound messages, generate AI‑assisted drafts, and send outbound email replies.
• AI output can be inaccurate or incomplete. You remain responsible for reviewing and approving content before sending.
• The Service integrates with providers (e.g., Stripe, email vendors, hosting, optional AI providers you configure). Use of those providers is subject to their own terms.

3. Eligibility, Accounts, and Organizations

• The Service is intended for lawful business use by individuals 18+.
• Each organization controls its users and roles. You are responsible for activity under your organization and for safeguarding access.
• Access uses email-based magic links. Keep your email account secure.
• Demo mode is for evaluation only; do not use with production data.

3a. Prohibited Activities

You must not use the Service for any illegal purpose or in violation of any applicable laws. Prohibited activities include, but are not limited to:

• Any activity that violates French, EU, or other applicable international law
• Money laundering, fraud, financial crime, or other criminal activity
• Distribution, promotion, or facilitation of illegal content, goods, or services
• Violation of economic sanctions, export controls, or trade restrictions
• Tax evasion or other regulatory violations
• Infringement of intellectual property rights or other legal rights
• Impersonation, deception, or misrepresentation

We reserve the right to immediately suspend or terminate accounts engaged in, or reasonably suspected of, illegal activity without prior notice. We will cooperate fully with law enforcement authorities and may be required to disclose account information as described in our Privacy Policy.

4. Customer Content and License

• You retain ownership of content you and your customers provide (e.g., emails, subjects, attachments, metadata).
• You grant us a limited, worldwide, non‑exclusive, revocable, royalty‑free license to host, process, and transmit content solely to provide the Service (including receiving, storing, encrypting, analyzing for triage, and sending emails).
• AI Processing: On Free and Plus plans, message content is processed by Anthropic Claude for AI‑assisted features. Anthropic does not train on this data. On Pro plans with Bring‑Your‑Own‑Key (BYOK), if you connect your own AI provider or endpoint, you authorize sending content to that provider. Such use is under that provider's terms and privacy practices; you are responsible for configuring and complying with them.

5. Data Protection (EU/FR)

• For personal data in your content, you act as controller and we act as processor under GDPR.
• A Data Processing Agreement (including a subprocessor list) governs processing, international transfers, and data subject rights.
• Where data is transferred outside the EEA/UK, we implement appropriate safeguards (e.g., SCCs) with our subprocessors.

6. Sensitive/Prohibited Data

• Do not upload special categories of data under GDPR (e.g., health, biometric, children's data), payment card data (PCI), or government identifiers unless expressly agreed in writing with additional safeguards.
• You must have a lawful basis to process personal data and must not use the Service for unlawful, harmful, or deceptive content, spam, malware, or rights violations.

7. Email Compliance

You are responsible for complying with applicable email and marketing laws (e.g., consent, opt‑outs under GDPR/PECR/CAN‑SPAM where applicable) when contacting recipients.

8. Privacy and Security

• Our Privacy Policy explains how we collect and use personal data.
• We use reasonable safeguards including encryption in transit and encryption at rest for sensitive fields, access controls, and monitoring. No method is 100% secure; you are responsible for your users and environment.

8a. Monitoring and Compliance

We reserve the right, but are not obligated, to monitor usage of the Service to:

• Detect, prevent, and investigate illegal activity, fraud, security threats, or violations of these Terms
• Comply with legal obligations, including anti-money laundering, counter-terrorism financing, and sanctions laws
• Respond to valid legal requests from law enforcement or regulatory authorities
• Protect the rights, property, and safety of Aidly, our users, and the public

Any monitoring will be conducted in accordance with applicable law and our Privacy Policy. We implement appropriate safeguards to protect your privacy while fulfilling our legal and security obligations. We do not systematically monitor message content but may review account activity, usage patterns, and metadata for the purposes outlined above.

9. Billing and Subscriptions

• Paid subscriptions renew automatically until canceled. Billing is processed by Stripe; you authorize recurring charges for fees and applicable taxes.
• You may cancel anytime via your account; access continues through the paid period.

10. Availability, Support, and Changes

• We strive for high availability but do not guarantee uninterrupted service.
• Best‑effort support during business hours; no formal SLA unless agreed in writing.
• We may modify or discontinue features with reasonable notice where practical.

11. Intellectual Property

• The Service (software, designs, trademarks) is owned by us or our licensors.
• You grant us a perpetual, worldwide, royalty‑free license to use feedback to improve the Service.

12. Confidentiality

• "Confidential Information" means non‑public information disclosed by either party that is marked confidential or would reasonably be considered confidential.
• Each party will use the other's Confidential Information only to perform under these Terms and protect it using reasonable measures, subject to standard exceptions (public, already known, independently developed, or legally required).

13. Disclaimers

• The Service and AI features are provided "as is" and "as available". We disclaim all warranties to the fullest extent permitted by law, including merchantability, fitness for a particular purpose, and non‑infringement.
• You are responsible for any decisions or communications based on AI‑assisted content.

14. Limitation of Liability

• To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages.
• Our aggregate liability arising out of or related to the Service will not exceed the fees you paid in the 12 months preceding the claim.

15. Indemnification

You will indemnify and hold us harmless from claims arising from your content, your use of the Service (including emails you send), or your violation of these Terms or applicable law.

16. Term and Termination

• These Terms remain in effect while you use the Service.
• We may suspend or terminate for violations, nonpayment, or risks to the Service. You may terminate at any time by deleting your account through your account settings or by canceling your subscription and ceasing use.
• We may immediately suspend or terminate your account without prior notice if:
  • We reasonably believe you are engaged in illegal activity or prohibited activities as described in Section 3a
  • We are required to do so by law, court order, law enforcement request, or regulatory authority
  • Your use creates legal, regulatory, security, or reputational risk to Aidly or other users
  • We detect activity that violates sanctions, anti-money laundering, or counter-terrorism financing laws
• In cases of suspected illegal activity or when required by law, we may preserve account data for law enforcement or regulatory authorities and may be prohibited from notifying you of such preservation or disclosure.
• Upon termination, access ceases. Your data is immediately deleted from production systems (see Section 17 for details), except where we are legally required to retain it for law enforcement, regulatory compliance, or ongoing investigations. You may request data export before deletion by contacting support, subject to legal restrictions.

17. Data Retention

We retain content for the duration of your subscription. Upon account deletion, we immediately delete data from production systems. Backups are automatically purged within 30 days. Audit logs may be retained for 1 year for security and legal purposes, and billing records as required by law (typically 10 years under French tax law). See our Privacy Policy for complete retention details.

18. Governing Law and Venue

These Terms are governed by the laws of France. The courts of Paris, France shall have exclusive jurisdiction, subject to any mandatory consumer protection laws if you qualify as a consumer (the Service is intended for business use).

19. Miscellaneous

• These Terms, order forms, the Privacy Policy, and the DPA constitute the entire agreement.
• You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale.
• If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver.
• We may provide notices to your account email; you may contact us at support@aidlyhq.com or by mail at Aidly, Paris, France.