Comparison Guide

Aidly vs Zendesk: The Modern Alternative for B2C Email Support

Get 90% of Zendesk's power at 30% of the cost

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Feature
Aidly
Zendesk
Starting Price
$208/mo (unlimited agents)
$55/agent/mo (quickly scales)
AI Responses
Included with Claude AI
Add-on, expensive
Setup Time
2 minutes
2-5 days
Email Volume
5,000/mo included
Unlimited
Learning Curve
Simple, intuitive
Steep, requires training
Best For
Growing B2C teams
Large enterprises

Why Choose Aidly

  • AI included - no API key needed
  • Setup in 2 minutes vs days
  • $208/mo all-inclusive vs $150+/agent
  • Self-learning from your replies
  • No per-agent pricing
  • Modern, intuitive interface

Zendesk Limitations

  • Expensive per-agent pricing
  • Complex setup requiring IT
  • AI features cost extra
  • Steep learning curve
  • Overkill for small-medium teams
  • Legacy interface

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