Customer Support Cost Calculator
Understand your true support costs, see how you compare to industry benchmarks, and explore your options
Your Current Setup
Full-time equivalent agents
US avg: $45k-$65k
Emails, chats, tickets combined
Per agent/month (Zendesk: $55-150)
Benefits, taxes, equipment (+35%)
Your Support Costs Today
This volume per agent is unusually high. Quality or response times may suffer.
Your Options with Aidly
Keep your team and unlock 1.5× more capacity. Ready for growth without hiring.
Growth-ready: If your volume doubles, you won't need to hire. Your cost per ticket drops to $6.95 at full capacity.
Is It Worth It?
How we calculate this: At $50,000/year, your agents cost ~$24.04/hour. If AI saves ~20 minutes per ticket, that's $8.01 saved per ticket. At 3,000 tickets/month, Aidly ($208/mo) pays for itself after just 26 tickets.
5 free AI responses. No credit card required.
How This Calculator Works
Industry Benchmarks
- • Average agent handles 350 tickets/month (email/chat)
- • With AI assistance: 875 tickets/month (2.5× capacity)
- • Overhead costs: ~35% on top of base salary
- • Support turnover: ~35% annually, costs ~30% salary to replace
Our Assumptions
- • AI saves ~20 minutes per ticket (draft + research)
- • Your team can realistically achieve 2-2.5× throughput
- • Aidly replaces your current helpdesk tool cost
- • Calculations are estimates—your results may vary